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概要
I have 07 year of experience with Telco and Non-Telco Companies as an IT Support/ Service desk / IT Administrator/ IT Specialist. I have the Bachelor degree of Telecom engineering and Masters of Computer Science with Google IT Support Certified and MCSE Training. Currently I am working with NASTP Pakistan as an IT Specialist at Data Center. Here I am developing my skills and implementation configuration and maintenance of Physical Servers, VMware, Firewall and VSphere. Working as an IT Support of Windows Server, User Creation, Implementation of Group policies, DNS DHCP roles, Windows Event Forwarding, share folder on local network and end user support.
项目
工作经历
IT SPECIALIST
TECHNICAL SUPPORT ENGINEER
IT Officer
IT Support Engineer or System Administrator
IT Support Engineer
Installation and configuration of computer Software operating systems and applications. Assembling and Disassembling of Computer as required. Troubleshooting of Network, WLAN configuration (intra-net & Internet). Microsoft Office, Antivirus & Driver’s Installation. Microsoft Outlook 2013, office365 configuration. Creation of Rules and PST in outlook. Implementation and Configuration of Windows Server 2008, 2012/R2. Account Creation, deletion and modification in Active directory. Configuration of DNS and DHCP. Creation of group policies for clients. Domain Registration & Password Issues. Administration of VMWare Virtual Machines (THIN CLIENT’s) in Cloud Computing Environment of VDI. Creation, deletion and modifying Virtual Machine. Providing best level support at front-end as well server end. Configure and manage VPN connectivity for remote sites. Cisco VPN Administration, Token Assignment, Pin Reset, Rsa Distribution. Maintenance of printers and scanners. Check and update Antivirus (Symantec, McAfee and MS Essential) software for all systems under management. Troubleshoot and resolve the issues on laptop, desktop and virtual machine that customer faces in daily routine. Responding within TAT (30min) limits to customers via Manage Engine Service Desk Portal. Providing support by CSP (Customer Service platform) calling Helpline. Having experience to escalating issues with different vendors as needed. Achieved a best of Best and Golden team award in 2020 Year in Panademic Situation 100% we are the 1st in all Telco Companies whose enables Call Center 500 non technical users/employee to work from home and smooth working.
Transmission Engineer Optix
· Implement and Supervise the Installation and Commissioning of HUAWEI transmission Equipment’s.
· Perform the Equipment Acceptance testing.
· Worked on OSN 550, 1500,2500,3500,7500, BWS 1600G Huawei equipment And NG DWDM OSN 6800, OSN 8800 and Huawei MSAG & PTN 3900, PTN960.
· Hands on Experience of Huawei NMS & I-Manager U2000 & OPTIX Navigator.
· Proficient in doing Commissioning of Huawei OSN Series and BWS 1600G.
· Integration and testing newly installed Nodes of SDH & DWDM.
· Cut-Over’s for additional new Nodes.
IT Support Engineer
Project: KHAADI PVT LTD.
All Computer hardware/software Troubleshooting
Network troubleshooting (Wire, Wireless)
IP Phone, CCTV, POS Machine\'s, Projector Troubleshooting
Supervision on other works (Fire Alarm, Electric)
Supervision on 10 sites of KHAADI from Mirpur to Peshawar (Mirpur, Peshawar, Islamabad, Rawalpindi).
Resident Engineer IT
Administering Windows Server 2008 (User Profile, Passwords, Group Policies).
Adding, removing, or updating user account information, resetting passwords, etc.
Installing and configuring computer hardware operating systems and applications.
Monitoring and maintaining computer systems and networks.
Troubleshoot software and hardware issues.
Replacing parts as required.
Provide technical support to customers via phone calls, email.
WLAN configuration, and domain registration.
